Last updated: September 8, 2026
Shipping Policy
1. Delivery Coverage
We currently deliver across Pakistan through our courier partners.
2. Delivery Timeframes
- Standard delivery: 4-5 business days across Pakistan
- During Eid, other holidays, or peak sale periods: delivery may take longer than usual due to high courier volume. We appreciate your patience during these times and will keep you updated on any delays.
Please note these are estimated timeframes. Delays may occasionally occur due to courier logistics, weather conditions, or circumstances beyond our control.
3. Shipping Charges
Free delivery on all orders across Pakistan. No minimum order value required.
4. Order Processing
- Orders paid via bank transfer are processed and dispatched once payment is confirmed (usually within 24 hours of receiving proof of payment).
- COD orders are typically processed and dispatched within 24-48 hours of order confirmation.
- You will receive an order confirmation and dispatch update via WhatsApp, SMS, or phone call.
5. Order Tracking
Once your order is dispatched, we will share your tracking details (if provided by our courier partner) via WhatsApp or phone so you can monitor your delivery status.
6. Failed Delivery Attempts
- Our courier partner will typically attempt delivery 1-2 times.
- If delivery cannot be completed due to an incorrect address, unavailability, or refusal, the order may be returned to us. Re-shipping charges may apply for a second delivery attempt.
7. Incorrect Address
Please double-check your delivery address and phone number at checkout. Kinz Perfumes is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Returns & Refunds
1. Order Cancellation
- Orders can be cancelled free of charge before dispatch. Please contact us via WhatsApp or phone as soon as possible if you wish to cancel.
- Once an order has been dispatched/handed over to our courier partner, it cannot be cancelled. You may still refuse delivery, but this will be treated under our Return conditions below (see Section 3).
2. Damaged, Defective, or Incorrect Items
We accept returns/replacements only in the following cases:
- The product arrives damaged (e.g., broken bottle, leakage)
- The product is defective
- You received the wrong item (different from what you ordered)
To be eligible:
- You must contact us within 24-48 hours of receiving your order
- You must provide a clear photo or unboxing video showing the issue at the time of delivery
- The product must be unused and in its original packaging
Once approved, we will offer a free replacement or a full refund, based on your preference and stock availability.
3. Change of Mind / Wrong Selection
- Due to the personal-care nature of fragrance products, we do not accept returns or exchanges for change of mind, incorrect selection by the customer, or dissatisfaction with the scent once the product has been opened/used.
- If an order is refused at delivery or returned by the customer for reasons other than damage/defect, return courier charges may be deducted from any applicable refund, at our discretion.
4. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once delivered:
- Any opened, used, or tampered perfume bottle
- Products without original packaging/box
5. Refund Method & Timeline
- Approved refunds will be processed via bank transfer to your provided account, or as store credit, based on mutual agreement.
- Refunds are typically processed within 5-7 business days after approval.
6. How to Request a Return/Refund
To start a return, replacement, or refund request:
- Contact us via WhatsApp at +92 334 5738325 or email info@kinzperfumes.com within 24-48 hours of delivery
- Share your order number and photo/video proof of the issue
- Our team will review and respond within 24 hours with next steps
Contact Us
Kinz Perfumes
📍 Paragon City, Lahore, Pakistan
📞 +92 334 5738325
✉️ info@kinzperfumes.com